Mountain Policies

RFID Ticketing: RFID cards should be kept in a pocket on their own, NOT in your wallet, with your cell phone, or with debit or credit cards. Our cards are scanned via a handheld scanner and can be kept anywhere on your person, just show the Ticket Checker where the card is located. Keep your RFID card after your visit, it will be reloaded each time you purchase a product, even from this season to next.

1. Always stay in control. You must be able to stop or avoid people and/or objects.
2. People ahead or downhill of you have the right-of-way. You must avoid them.
3. Stop only where you are visible from above and do not restrict traffic.
4. Look uphill and avoid other before starting downhill or entering a trail.
5. You must prevent runaway equipment.
6. Read and obey all signs, warnings and hazard markings.
7. Keep off closed trails and out of closed areas.
8. You must know how and be able to load, ride and unload lifts safely. If you need assistance, ask the lift attendant.
9. Do not use lifts or terrain when impaired by alcohol or drugs.
10. If you are involved in a collision or incident, share you contact information with each other and a ski area employee.

Winter sports involve risk of serious injury or death. Your knowledge, decisions and actions contribute to your safety and that of others. If you need help The Code, please ask any ski area employe.

You are entering a mountain environment. This means you may slip, fall, and experience rugged conditions such as snow, ice, water, rocks, branches, grass, trees, and other natural or unnatural obstacles. Uneven terrain may exist anywhere on the mountain and elsewhere on the property. Sturdy footwear is strongly recommended. Please be aware that vehicles and heavy machinery operate frequently, including snowmobiles, groomers, trucks, ATV’s and RTV’s. This is an active ski resort — please be extremely conscious of your surroundings. By entering the mountain area, you are aware of the mountain conditions and are entering at your own risk.

Cannon Mountain operates recreational services in rain, snow and shine. On occasion, we may close operations for inclement weather, including lightning, wind, cold temperatures, snow, or all other natural events. Note that some products may be eligible for refund or resort credit in the event of closure.

LOADING
•Get prepared and be ready! Take your pole straps off and hold your ski poles in one hand. Check for loose clothing and equipment.
•Backpacks should be removed.
•Group up with your riders and get on the same page before proceeding from the lift maze.
•If you would like the chair slowed, tell the operator before moving into the queue. Let them know if you need the chair slowed at the top as well.
•Line up with your group at the wait board and follow the chair in front of you to the load board.
•Line up with the yellow “load here” signs. Remember to keep your skis straight ahead and look behind you for the incoming chair.
•Grab onto the side of the chair and sit back to pull yourself onto the chair.
•Scoot and pull yourself all the way into the chair so your back is fully touching the seat back; as a group, bring down the safety bar.
•Be sure to notify your chair mates that the bar will be coming down to avoid any contact between the bar and an unaware passenger.

RIDING
•Make friends and sit tight! Chat about the weather, the conditions, where everyone is from or anything else that may come to mind. Use the time to get to know your fellow skiers. Talk about anything, but DO NOT:
•Horse around.
•Turn around in the chair.
•Get things out of your pockets – no one wants to drop their phone off the chair!
•Throw things from the chair.
•Click your skis.
•Swing, rock, or bounce the chair.

UNLOADING
•When coming into the terminal, wait until everyone is ready to raise the bar! That means sitting back in the seat and taking feet off the footrest bar.
•Check for loose equipment and ensure your backpacks and fanny packs are loose from the chair and ready to move with you.
•Keep your tips up and look for the yellow “unload” signs.
•When aligned with the signs, stand up with authority and slide down the ramp. Do not hold onto the chair!
•Move out of the way quickly so the next guests have plenty of room to unload.
•If you happen to fall or leave something behind, clear out of the way as soon as you are able, the lift operators will be paying attention and can assist you more effectively if you’re off to the side.

Uphill travel will be permitted this season but only with a valid Full Day Lift Ticket, Season Pass or an Uphill Season Pass. You must stop in at Guest Services to collect your Uphill Armband. Anyone on the mountain without and Armband will be asked to turn around.

EQUIPMENT:
We strongly recommend that you wear brightly colored clothing for visibility purposes. For the purposes of this policy, “skinning” shall refer to the practice of traveling uphill on skis while utilizing traction skins on the bases of one’s skis. This policy shall not allow for uphill hiking, snowshoeing, or any other means of uphill travel. Cannon Mountain is a ski & snowboard recreation area, thus self-powered uphill travel must include the use of skins on appropriate ski/snowboard equipment. Those involved in the practice of skinning shall be referred to hereinafter as “skiers,” and are equally subject to the parameters of CHAPTER 225-A SKIERS, SKI AREA AND PASSENGER TRAMWAY SAFETY Section 225-A:24 as such.

LIABILITY:
Said skinners (skiers) shall be responsible for understanding and following CHAPTER 225-A
SKIERS, SKI AREA AND PASSENGER TRAMWAY SAFETY Section 225-A:24 and the “Responsibility Code,” as set forth by National Ski Areas Association (NSAA).

LAST TRIP UP - 3:00pm
We stop permitting uphill traffic at 3:00pm.
No matter when you purchase your ticket or start an uphill climb, if patrol encounters you during sweep after the mountain closes, you will be required to turn around and ski down.

HOURS AVAILABLE:
Skinning shall occur ONLY during normal hours of operation, while lifts are turning at Cannon Mountain (8:30am - 4:00pm during weekend / holiday periods and 9:00am – 4:00pm during midweek / non-holiday periods) and when the designated route is considered "open" for normal ski area operations. Off-hours access to Cannon’s slopes is STRICTLY PROHIBITED. Skinning and grooming/snowmaking at night do not mix and those that do, jeopardize the entire program and risk serious injury.

PRESCRIBED ROUTE:
The prescribed skinning route shall be (from the bottom up):
Lower Ravine to…Middle Ravine to…Upper Ravine to…The first (lowest) entry onto Taft Slalom…Taft Slalom to the summit of Cannon Mountain and shall be marked as such on the “Downhill Skier’s Left” side of the trails in question, utilizing a small sign mounted on bamboo and/or PVC and set well out of the travel area on the trails in question. Skinners shall travel on the “Downhill Skier’s Left” (Skinner’s right) during the entire uphill trek. Please stay single file and as close to the edge of the trail as possible.

Any open route may be used for downhill traffic, but the skinner must utilize only the prescribed uphill route each time.

All guests recreating on trails or slopes -- winter and summer -- must possess a valid pass or ticket product and complete a waiver.

Cannon Mountain’s winter operations (ski lifts and trails) are designed for use by the skiing guests using alpine and/or snowboards affixed to their feet by a range of binding systems and standardized adaptive ski devices and equipment for individuals with disabilities. Allowed devices will have metal edges and a retention system such as a leash or properly working brakes that must be worn at all times. A person who has a disability is allowed to utilize any equipment that has been designed and manufactured primarily for use by individuals who have disabilities. Examples of such ski equipment include but are not limited to sit-skis, monoskis, outriggers, blind bibs, etc.

Cannon Mountain reserves the right to change or update this policy at any time and for any reason.

THE FOLLOWING DEVICES ARE NOT ALLOWED ON THE TRAILS AND LIFTS AT ANY TIME:
•Drones
•Sleds, Tubes, Saucers and Toboggans
•Body Sleds
•Snowmobiles (Except by authorized personnel accessing the mountain for operating purposes)
•Tandem Skis
•Babies in Backpacks
•Snow Scooters
•Snow Skates without metal edges or retention device
•Onewheels
•Fat Tire and Mountain Bikes

THE FOLLOWING DEVICES ARE ALLOWED:
•Alpine/Telemark skis
•Snowboards
•Snowblades/Ski Boards
•Snowdecks with metal edges and a leash
•Ski Bikes with restraint devices and/or designed to fall over on detachable lift only
•Ski Trikes with restraint devices and/or designed to fall over on detachable lift only

While the terrain park can be fun and challenging, it’s important to consider the risks that accompany skiing or riding on features in the park.

Be sure to be Park SMART:
•Start Small – Work your way up and build your skills.
•Make a Plan – Every feature. Every time.
•Always Look – Before you drop.
•Respect – The features and other users.
•Take it Easy – Know your limits. Land on your feet.

Franconia Notch State Park, permitted on hiking trails and designated dog walk area only.

Service animals specifically trained to aid people with disabilities are welcome in our base area and buildings. Please clean up after your dog.

No dogs or service animals ride any aerial lift(s).

Smoking of any kind is prohibited at Cannon Mountain. You will be asked to leave if you are caught smoking outside and/or if you leave cigarette butts on the ground. Please respect our fragile mountain environment.

Follow parking lot directional signs and lot attendants when present

Parking Lot Rules:
•No pop-up tents
•No open fires
•Carry-In / Carry-Out trash
•Overnight camping / sleeping in vehicles is prohibited
•Overnight camping is only permitted in the Cannon RV Park (reservations required on www.reserveamerica.com)
•RV's and oversized vehicles: Please see lot attendant when you arrive.

*Subject to change*

RVs & oversized vehicles will be permitted but spaces will be limited and you will have to see a lot attendant to be directed to RV parking if available. RVs will not be permitted in the Main Lot in front of the Notchview Lodge, Brookside "pods" or along the roads. Space to park an RV is not guaranteed. Overnight parking / camping is NOT permitted ANYWHERE except in the Cannon RV Park. Advance reservations are required. reserveamerica.com

All lift pack products are non-refundable, non-transferrable to another person, and may not be resold.

2024-2025 Season Pass Assurance Program

EARLY PURCHASE PASS ASSURANCE:
Valid through November 28, 2024
100% Credit Option: Through November 28, 2024, if you request a credit on your pass purchase the full amount you paid will be used towards a 2025 - 2026 season pass.

Refunds (fees apply): Through November 28, 2024, you may request a refund on your pass purchase. Any refunds will subject to a $50 processing fee per transaction. If you choose to add on the $50 spring skiing deal, we will only consider refunds for illness or injury or life-altering events that prevent you from skiing, with medical documentation - on a case-by-case basis.

IN-SEASON PASS ASSURANCE
Dates Valid: November 29, 2024 - April 13, 2025*
*(projected closing- subject to change)

Effective November 29, 2024: Cannon Mountain will consider resort credits or refunds for illness or injury or life-altering events that prevent you from skiing, with medical documentation - on a case-by-case basis. A pro-rated refund may be requested for illness or injury but is subject to final approval and a $50 processing fee per transaction.

FAVORABLE WEATHER IS NOT GUARANTEED
Cannon Mountain does not guarantee the weather or length of season and does not issue credits or refunds for season passes for situations that cause a closure due to unfavorable weather. This includes wind holds, single day or multi-day closures, a late start or an early end to the season due to unfavorable weather or a lack of snow.

Refund Policy
All lift ticket, lessons and rentals products are non-refundable, non-transferrable to another person, and may not be resold. Unused tickets are forfeited and non-refundable. All lift pack products are non-refundable and non-transferrable. Any remaining days on lift pack products expire at the end of the season and cannot be refunded, transferred or credited. All uphill pass products are non-refundable and non-transferrable.

Cancellation Policy
Visitors can receive a resort credit for lift ticket, lessons and rentals products in the full amount purchased if a cancellation request is made no later than 3:00 p.m. of the day prior to your scheduled day of arrival.

Mountain Closure Policy
In the event of mountain closure, ticket, lessons and rentals reservations will be refunded or issued as a resort credit, whichever the guest prefers.

Please submit your refund request to: cannonrefunds@dncr.nh.gov

We will operate at normal building occupancy, with the exception of the Tram Summit building which will operate at 50% occupancy in order to maintain our water conservation initiatives. In all buildings, claiming tables is not allowed.

No bags, shoes, personal belongings can be left in the lodges.
You can bring items into the lodge to change/get ready, but you must then take them with you when you leave, utilize our FREE bag check or utilize our outdoor cubbies. No items may be left inside the buildings. No coolers in the lodges.

Gear storage options:
•FREE, self-service bag check is available downstairs in Peabody Lodge during off-peak periods.
•FREE, supervised bag check is available on weekend and Peak periods downstairs in the Peabody Lodge.
•Utilize other options to store your gear:
•Store belongings in your car
•Take your belongings in a small backpack with you when you leave the lodge
•All unattended items will be removed

Lost & Found
Located at Bag Check in the lower level of Peabody Lodge.

Bag Check Details
Don't want to bring your gear back to your car? Use our FREE, Bag Check located conveniently in the lower level of Peabody Lodge. During Peak-Periods the Bag Check will be supervised by an employee. During Off Peak- Periods Bag Check will be self-served. Opens & closes in conjunction with building times for Peabody.

Main Base Area - Peabody & Notchview Lodge Hours:
8:00am - 5:00pm Weekends / Peak periods
8:30am - 4:30pm Midweek / Non-Holiday

Tram buildings
The Summit lodge will be open 7 days a week whenever the summit trails are open. The Tram Base Lodge will be open when the Tram operates on Saturdays & Sundays and other select Peak period dates

Ernie's Haus
Will operate as a temporary warming area for the public this season on Saturdays, Sundays & Holidays. Restrooms & cubbies available. No items may be left on the floor.

Mittersill
Public warming hut open, no gear storage allowed, outdoor pit toilets available.

Helmets
Helmets are not required at Cannon Mountain.

Drones
Drones are prohibited on property.

Tubing
No tubing services are offered at this time. Sledding and tubing are strictly prohibited within ski area boundaries. Please note all posted signs regarding sledding restrictions on ski area boundary markers.

Outside Alcohol
Outside alcohol is expressly prohibited at Cannon Mountain.

Customer Complaints
Please send a brief note with your issue to info@cannonmt.com and we’ll do our best to address your issue.

Donations
Cannon Mountain does not provide donations to outside organizations.